Terms & Conditions

1. AGREEMENT TO TERMS

By accessing www.joint18.com, you agree to be bound by these Terms and Conditions. These terms govern the sale of JOINT18, our foundational nutrition drink and all related services provided by us. If you do not agree with any part of these terms, please do not use our website or purchase our products.

2. PRODUCTS AND DESCRIPTIONS

We make every effort to display our products as accurately as possible, including descriptions, images, and nutritional information. However, we do not warrant that product descriptions or other content are accurate, complete, or error-free. Product appearance may vary slightly from images shown.

3. PRICING AND PAYMENT

All prices are listed in Malaysian Ringgit (RM) and are subject to change without notice. We reserve the right to modify or discontinue any product or promotion at any time. Payment is required in full at the time of purchase. We accept major credit cards and other payment methods as shown at checkout.

4. ORDER ACCEPTANCE

Placing an order constitutes an offer to purchase. We reserve the right to refuse or cancel any order at our discretion, including cases of suspected fraud, incorrect pricing, or product unavailability. You will be notified and any payment processed will be refunded.

5. SUBSCRIPTIONS

If you purchase a subscription, you authorise us to charge your payment method on a recurring basis at the selected interval. You may cancel your subscription at any time before the next billing date by contacting us at joint18.my@gmail.com. Cancellations take effect from the next billing cycle; no partial refunds are issued for the current period.

6. HEALTH DISCLAIMER

JOINT18 products are food supplements intended to support general health and wellness. They are not intended to diagnose, treat, cure, or prevent any disease or medical condition. Always consult a qualified healthcare professional before starting any supplement programme, especially if you are pregnant, nursing, under medical supervision, or taking prescription medication.

7. INTELLECTUAL PROPERTY

All content on this website — including text, images, logos, graphics, and product formulations — is the property of Movewell Health Sdn Bhd and is protected by applicable intellectual property laws. You may not reproduce, distribute, or use any content without our prior written permission.

8. LIMITATION OF LIABILITY

To the fullest extent permitted by law, JOINT18 and Movewell Health Sdn Bhd shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of our products or website. Our total liability in any matter related to these terms shall not exceed the amount you paid for the relevant product.

9. GOVERNING LAW

These Terms and Conditions are governed by and construed in accordance with the laws of Malaysia. Any disputes arising from these terms shall be subject to the exclusive jurisdiction of the courts of Malaysia.

10. CHANGES TO TERMS

We reserve the right to update these Terms and Conditions at any time. Changes will be posted on this page. Continued use of our website or products after changes are posted constitutes your acceptance of the updated terms.

11. CONTACT US

For any questions regarding these Terms and Conditions, please contact us at:
Movewell Health Sdn Bhd (JOINT18)
Email: joint18.my@gmail.com
Website: joint18.com