Privacy Policy

Last updated: February 20, 2026

At JOINT18 ("we", "us", or "our"), we are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website joint18.com and make purchases from us.

1. Information We Collect

We collect information that you provide directly to us, including:

  • Personal Identification Information: Name, email address, phone number, billing address, and shipping address when you create an account or place an order.
  • Payment Information: Credit card numbers and other payment details. Note that payment information is processed securely through our payment processors and we do not store full card details.
  • Account Information: Username, password, and preferences when you create an account with us.
  • Communications: Information you provide when you contact us for customer support or otherwise communicate with us.

2. Automatically Collected Information

When you visit our website, we automatically collect certain information about your device and browsing activity, including:

  • IP address and browser type
  • Pages visited and time spent on pages
  • Referring URL and search terms
  • Device type and operating system
  • Cookie data and similar tracking technologies

3. How We Use Your Information

We use the information we collect to:

  • Process and fulfil your orders and send related information, including purchase confirmations and invoices
  • Send promotional communications, such as information about products, services, and events, offered by us (you may opt out at any time)
  • Respond to your comments, questions, and requests and provide customer service
  • Monitor and analyse trends, usage, and activities in connection with our website
  • Detect, investigate, and prevent fraudulent transactions and other illegal activities
  • Comply with legal obligations

4. Sharing of Your Information

We may share your personal information with:

  • Service Providers: Third-party vendors who perform services on our behalf, such as payment processing, shipping, data analysis, email delivery, hosting, and customer service.
  • Business Transfers: If we are involved in a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.
  • Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities.

We do not sell, trade, or otherwise transfer your personally identifiable information to outside parties for their own marketing purposes.

5. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our website and hold certain information. Cookies are files with a small amount of data which may include an anonymous unique identifier. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our website.

6. Data Retention

We retain your personal information for as long as necessary to fulfil the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When we no longer need your personal information, we will securely delete or anonymise it.

7. Security of Your Information

We implement appropriate technical and organisational security measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

8. Your Rights

Depending on your location, you may have the following rights regarding your personal information:

  • The right to access the personal information we hold about you
  • The right to request correction of inaccurate personal information
  • The right to request deletion of your personal information
  • The right to object to or restrict our processing of your personal information
  • The right to data portability
  • The right to withdraw consent at any time where processing is based on consent

To exercise any of these rights, please contact us using the details provided below.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those websites and encourage you to read their privacy policies. This Privacy Policy applies only to information collected by our website.

10. Children's Privacy

Our website is not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected such information, please contact us so we can promptly delete it.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. You are advised to review this Privacy Policy periodically for any changes.

12. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us at:

JOINT18
Email: support@joint18.com
Website: joint18.com