Last updated: February 20, 2026

At JOINT18 ("we", "us", or "our"), we are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website joint18.com and make purchases from us.

1. Information We Collect

We collect information that you provide directly to us, including:

• Personal Identification Information: Name, email address, phone number, billing address, and shipping address when you create an account or place an order.
• Payment Information: Credit card numbers and other payment details. Note that payment information is processed securely through our payment processors and we do not store full card details.
• Account Information: Username, password, and preferences when you create an account with us.
• Communications: Any messages you send us via email, contact forms, or customer support channels.

We also collect certain information automatically when you visit our website:

• Usage Data: Pages visited, time spent on pages, links clicked, and other browsing behaviour.
• Device Information: IP address, browser type, operating system, and device identifiers.
• Cookies: We use cookies and similar tracking technologies to improve your experience. See our Cookie Policy below.

2. How We Use Your Information

We use the information we collect to:

• Process and fulfil your orders, including sending shipping and delivery notifications
• Manage your account and provide customer support
• Send you marketing communications (with your consent) about products, promotions, and updates
• Improve our website, products, and services
• Comply with legal obligations and prevent fraud
• Analyse website traffic and usage patterns to enhance user experience

3. How We Share Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information with:

• Service Providers: Third-party vendors who assist us in operating our website and conducting business (e.g., payment processors, shipping carriers, email service providers), subject to confidentiality agreements.
• Legal Requirements: When required by law or to protect our rights, property, or safety, or that of our customers or others.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

4. Data Retention

We retain your personal information for as long as necessary to fulfil the purposes outlined in this policy, or as required by law. Order and transaction records are typically retained for 7 years for accounting and legal compliance purposes.

5. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

• The right to access the personal data we hold about you
• The right to request correction of inaccurate data
• The right to request deletion of your data (subject to legal obligations)
• The right to withdraw consent for marketing communications at any time
• The right to lodge a complaint with a relevant data protection authority

To exercise any of these rights, please contact us at joint18.my@gmail.com.

6. Cookies

We use cookies to enhance your browsing experience, analyse site traffic, and personalise content. You can control cookies through your browser settings. Disabling cookies may affect the functionality of certain parts of our website.

7. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies.

8. Children's Privacy

Our website and products are not directed at children under the age of 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us immediately.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.

10. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at:

JOINT18 (Movewell Health Sdn Bhd)
Email: joint18.my@gmail.com
Website: joint18.com